Privacy Policy

This Privacy Policy explains how Coressence collects, uses, shares, and protects personal information when you visit coressence.online, make a purchase, contact us, or otherwise use our services.

1. Who controls your information

Coressence is the controller of the personal information described in this policy. For privacy questions or requests, contact us at alishaakumarr@gmail.com.

Complete before publication: legal name or business name, registered address, VAT number or tax code, and any other legally required business contact details.

2. Information we collect

Depending on how you interact with the store, we may collect contact details, order and transaction information, account information, customer-support communications, device and usage information, marketing preferences, and content submitted through reviews or forms.

Payment information is generally processed securely by payment providers. Coressence does not receive or store full payment-card details unless specifically stated.

3. How we collect information

We collect information directly from you, automatically through cookies and similar technologies, and from providers that help us operate the store, process payments, deliver orders, prevent fraud, provide analytics, or manage marketing.

4. How we use personal information

We use personal information to process orders, payments, deliveries, returns, and refunds; provide customer support; manage accounts; operate and improve the store; prevent fraud; meet legal obligations; send permitted marketing communications; and measure store performance.

5. Legal bases under the GDPR

Where the GDPR applies, we process personal information to perform a contract, comply with legal obligations, pursue legitimate interests that do not override your rights, act with your consent, or rely on another basis permitted by law.

You may withdraw consent at any time where processing relies on consent. Withdrawal does not affect processing carried out before it was withdrawn.

6. Shopify and service providers

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its commerce platform and related services. Learn more in Shopify’s Privacy Policy.

We may also share necessary information with providers supporting payments, shipping, customer service, reviews, analytics, advertising, fraud prevention, and technical operations.

7. Legal disclosures

We may disclose personal information when required by law or legal process, to establish or defend legal claims, protect customers or Coressence, or support a legitimate business transfer subject to applicable safeguards.

8. Marketing and advertising

Where permitted, we may send product news, offers, or other marketing communications. You can unsubscribe through the link in a message or by contacting us. Advertising and analytics cookies are used only according to applicable consent requirements and your available choices.

9. Cookies

Cookies and similar technologies help the store function, remember preferences, keep the cart active, secure checkout, measure performance, and, where permitted, support analytics or advertising.

Necessary cookies cannot be disabled through the consent tool. Optional cookies are used only where permitted. You can also manage cookies through your browser, although blocking them may affect store functionality.

10. International transfers

Shopify and other providers may process information outside your country. Where required, transfers are protected through adequacy decisions, standard contractual clauses, or other safeguards recognized by law.

11. Data retention

We retain information only for as long as reasonably necessary to fulfill orders, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.

12. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information, and to object to certain processing. You may also withdraw consent and complain to a competent data-protection authority.

To exercise a right, email alishaakumarr@gmail.com. We may need to verify your identity. Legal limitations or exceptions may apply.

13. Children’s privacy

Our services are not intended for children who cannot lawfully enter into a purchase agreement. We do not knowingly collect children’s personal information in violation of applicable law.

14. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.

15. Changes to this policy

We may update this policy to reflect legal, technical, or operational changes. The current version and update date will be published on this page.

16. Complaints and contact

For privacy questions, requests, or complaints, email alishaakumarr@gmail.com. If you are not satisfied with our response, you may complain to the data-protection authority in your country. In Italy, this is the Garante per la protezione dei dati personali.